Bavarian Inn Lodge

HOURS:  Part Time, 30-35 hours average work week, may vary in busy and slow seasons, 4-5 days per week.  Working Shifts:  any combination of shifts between 8:00 AM and 10:30 PM.  Other shifts may be used from time to time due to large number of check-ins or check-outs.  Clerks will work weekdays, evenings, weekends and some holidays.

JOB DESCRIPTION:  The primary responsibility of the Front Desk Clerk is checking guests in or out and collecting payments.  Projects the high standards of the Bavarian Inn Lodge by performing all functions relating to registration and checking out of all hotel guests in an accurate, courteous and efficient manner.  In charge of the activities relating to the early Front Desk Clerk shift.  Takes a role in training all new Front Desk personnel.  Must possess ability to find solutions to problems that occur during Front Desk operations.  Have the ability or effectiveness in selling and presenting persuasively.  Up-selling must be maintained and offered.  Will strive to offer the  highest level of guest service offered in Michigan.  Also performs the duties as outlined in the Hotel Operator position description, the Reservation Clerk position description, the Entry Front Desk Clerk position description, and the Skilled Front Desk Clerk position description.  Performs other duties as directed by the Front Desk Manager and the Front Desk Supervisors.

BASIC QUALIFICATIONS:  Must be 18 years of age.  High school diploma or equivalent.  Excellent communication skills, both verbal and written.  Background in dealing with the public, diplomacy and tactfulness.  Pleasing personality and appearance.  Ability to get along with people in a variety of situations.  Ability to organize work, good judgment, honesty, and dependability.  Proficient in computer programs  necessary in an office environment.  Basic arithmetic and typing skills.  Knowledge of area attractions.

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